Logistics is a fundamental part of Alfa’s business and we understand the importance of ensuring that materials are delivered to our customers safely and on time. We place great emphasis on the quality of the service offered by our logistics department, ensuring that we reach the high standards demanded by our customers.
Alfa Chemicals holds stock of a wide range of chemicals at its UK warehouses; we constantly review our stockholding to ensure we meet the needs of our customers and the markets we serve. For stock items, our standard lead time is guaranteed delivery within 5 working days, express delivery guarantees delivery within 2 working days. Non-stock items are brought in to order; lead times vary depending on the manufacturer. To help reduce lead times for non-stock items, we can arrange to hold stock of customer specific materials, provided that the demand is covered by a call-off order, or a stock holding agreement.
As well as its own warehouse in Reading, Berkshire, Alfa Chemicals uses specialist warehouse companies in strategic locations throughout the UK. Alfa selects its warehouse partners based on criteria defined by Good Distribution Practice and its partners must meet Alfa’s strict quality standards, as well as understanding the needs of our customers and the markets we serve. Alfa’s warehouses are regularly audited by our customers, including those from the pharmaceutical industry. Alfa’s warehouse partners have experience and approval for handling hazardous and restricted chemicals. We can offer temperature controlled storage where required.
Alfa Chemicals uses specialist chemical freight companies that have experience in handling hazardous materials. Alfa selects its freight partners based on criteria defined by Good Distribution Practice and its partners must meet Alfa’s strict quality standards, as well as understanding the needs of our customers and the markets we serve. Alfa and its partners have experience importing from and exporting to countries around the world. We can offer temperature controlled transport where required.
Alfa understands the importance of ensuring that materials are delivered to our customers safely and on time and our logistics department has a full time customer service function dedicated to monitoring the progress of customer orders and ensuring that any issues are dealt with as soon as possible and customers are kept fully informed of the progress of their deliveries.